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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. RFID for Petrol
  4. Pump Petrol

Pump Petrol

  • Is every petrol pump at Shell station enabled with Touch ‘n Go RFID?
  • Can I use the “RFID Fuelling” function in Touch ‘n Go eWallet app to reserve pumps ahead of time?
  • I have arrived at the Shell station. What do I need to do to use Touch ‘n Go RFID for petrol?
  • Where should I park within the detection zone?
  • How many RFID Fuelling transaction can be performed at the same time for a single wallet?
  • Why does the reader fail to detect my Touch ‘n Go RFID tag?
  • Why do you need to scan my vehicle number plate? Isn’t the RFID tag sufficient to confirm my identity?
  • How do I know if my vehicle has successfully been detected by the readers?
  • How do I know if I can start to pump petrol for my vehicle?
  • My eWallet has been auto-debited and the LCD indicated ‘Begin Fuelling’, but I did not manage to pump in time. What happens next?
  • I failed to lift the nozzle within 80 seconds. What happens? What should I do?
  • I lifted the nozzle within 80 seconds, but the pump does not work.
  • I have been wrongly charged for my Touch ‘n Go RFID for petrol transaction. Where can I get help?
  • I noticed there is an unauthorised charge for my RFID for petrol, who should I refer to?
  • I had pumped less than the auto-debit amount, but I did not get refunded. What should I do?
Melayu (Malaysia)
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