You may refer to the detailed FAQ for each insurer offering :
For AIA SafeTrip FAQ, can refer to HERE
For Tokio Marine Explorer FAQ, can refer to HERE
Alternatively, you can also proceed to contact our insurance partners for more information
| Insurer Operator | Customer Service Hotline | Email Address | Website |
| AIA General Berhad | AIA Online Customer Service via WhatsApp at 019 629 9660 during operating hours (8:30am – 5:30pm, Mondays to Thursdays, 8:30am – 4:30pm on Fridays, excluding public holidays). | my.aiaonline@aia.com | www.aia.com.my/ |
| Tokio Marine Insurans (Malaysia) Berhad |
1800-88-0812 (Monday – Friday:8.30am – 5.30pm) |
letusknow@tokiomarine.com.my | www.tokiomarine.com |