How do I make a claim or get updates on my claims?

You need to complete the claim submission webpage and provide required supporting claim documents. You can obtain the claim link from the e-mail where you received your e-policy upon insurance coverage, or from your eWallet, tap on Insurance > My Policies > TripInsure > View Details and click on ‘Claim Now’, or by contacting the respective insurance partners customer service or e-mail during operating hours.

Payments will be made by insurance partner directly, and all benefits (except death benefit) will be paid to the Insured Person (or parents/legal guardian of the child insured). Payment for death benefit will be made to the Nominee or the Estate.