I have successfully renewed My50 pass through Travel Pass and the amount has been deducted from my eWallet but I don’t see any active My50 under My Passes. What should I do?

Try the following steps:

1. Open Travel Pass and tap the icon on top of the page to scan your TNG card  

2. Selected the TNG card you used to renew My50 pass and tap Select card.
3. Scan the TNG card.

After completing these steps, your active My50 pass should appear under My Passes. If the issue persists, please contact our Careline for further assistance.