What should I do if my TNG card is damaged/faulty? 12 August 2021 07:11 Please submit a refund request via e-Refund or on our e-Customer Service here. Related articles I no longer use my TNG card but there is still some balance in it. What do I need to do? How do I replace my card? What should I do if the enhanced Touch ’n Go (TNG) card is faulty after receiving? I lost/someone stole my TNG card. What can I do? My card is active but I have problem using the card. What should I do?