Why can't I add a bank card to TNG eWallet?

1. To link a bank card to TNG eWallet, your card must be:
   • A credit, debit, or prepaid card issued by a local bank from the following countries listed here.
   • A MasterCard and Visa. American Express (Amex) is only supported if issued by a bank in Malaysia or Singapore
2. If you meet the above, please ensure that you entered bank cards info correctly in the required field
   
   
   
   Note : Authorisation fee will be refunded within 7 days (credit card) /  21 days (debit card)
   
3. If still facing issues, please try below self troubleshooting
   • Check line connectivity:
     
     • Launch internet browser, type google.com and tap Go.
     • If the page fails to load, you may have internet connectivity issue
   • If no internet connection issue
     • Uninstall and re-install Touch 'n Go eWallet App
     • Update app to the latest version
     • Clear Cache/Data/Storage if possible
       
       
4. Please try to add different bank card. If only specific card having issue, advisable to contact your issuing bank to check the following
   • Your card is authorized for eCommerce transactions
   • Your card is authorized for 3D-secure transactions (3DS) - OTP
     
     
5. If all the above doesn't resolve your issue, please contact us here. Please provide relevant screenshot to support our investigation.

Rest assured that your data is collected and handled according to TNGD Privacy Policy.