There could be several reasons why you can't generate or Merchant can't scan your QR code :
1) Incompatible device
- Please ensure you are not using jailbroken or rooted device
- For more info please refer to article Why is the Touch ‘n Go eWallet app not supported on jailbroken / rooted devices?
2) Device issue
First, please ensure your internet connectivity is good and follow these settings for your device :
For iOS device
- Go to settings
- Click on 'date and time' setting
- Choose 'Set Automatically'
Proceed to basic troubleshooting if still persisting
i) Uninstall and re-install App
ii) Restart and Update app to the latest version
For Android device
i) Uninstall and re-install App
ii) Restart and Update app to the latest version
iii) Clear Cache/Data/Storage
If the issue still persisting after basic troubleshooting, you can reach out to us via our live chat click here
Please provide the following details/document to facilitate our investigation.
- Screenshot of error message (if any)
- Phone model
- App version
- Android / iOS version
Rest assured that your data is collected and handled according to TNGD Privacy Policy.
Below are related articles that might be useful for you :
Why I can't scan Merchant QR code?
How do I pay with the Touch 'n Go eWallet using QR Code at Merchant’s outlets?