If your Soundbox TransferMATE isn’t connecting, try the following steps:
- Turn your Soundbox TransferMATE off and on again
- Check that the SIM card is inserted correctly and securely
- Ensure you’re in an area with good network reception.
If the issue continues, please reach out to our partner’s helpdesk for further assistance.
Contact number: 03-3099 6666
Operation hours: 9am to 6pm, Mondays to Fridays
Email: support@infinitepay.com.my
Whatsapp: 03-3099 6666 (Text only)