Please ensure that you are using the correct ID when doing Account Verification (e-KYC):-
- Please ensure you are using MyKad or MyTentera for Malaysian
- Only capture the front of your ID
- Ensure that there is no glaring when capturing the photo
- Ensure you are capturing it in a bright room to have the highest picture quality.
Please do not cover your ID with finger when capturing it, as it may impact the OCR accuracy.