Your Touch ‘n Go card may be inactive because:
- it has expired
- the card will be inactive upon expiring after 10 years
- has been added to another wallet
If any of the reasons above does not apply to you, please contact TNG Careline as per below:
| Live Chat | Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| careline@touchngo.com.my | |
| Careline | +603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| www.facebook.com/MyTouchnGo | |
| www.twitter.com/MyTouchnGo | |
| e-Customer Service | https://www.touchngo.com.my/customer-service/eservices/ |
| TNG Card Information & Transactions | https://tngportal.touchngo.com.my/ |
| Refund for TNG Card |
https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days |
| Walk in |
TNG Hub - Bangsar South Address: Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour: 9am to 5pm, Mondays to Fridays |
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How do I know the status of my Touch ‘n Go card?
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I have removed my Touch ‘n Go card from my eWallet. Can I add it back?