Your auto-reload status may be unsuccessful due to the following reason :-
- Payment authorisation request was declined by your issuing bank - may be due to your credit limit has been reached
- Card was expired
- Card was flagged with suspicious activity
Please contact your card issuing bank for clarification. If your bank has confirmed that your bank card is cleared, please contact us via Chatbot. Refer submission guide at https://youtu.be/eAStXLbiqvY
Rest assured that your data is collected and handled according to TNGD Privacy Policy.