Your auto-reload status may be unsuccessful due to the following reason :-
- Payment authorisation request was declined by your issuing bank - may be due to your credit limit has been reached
- Card was expired
- Card was flagged with suspicious activity
Please contact your card issuing bank for clarification. If your bank has confirmed that your bank card is cleared, please contact us by submit a request here. Refer submission guide at https://youtu.be/eAStXLbiqvY
Rest assured that your data is collected and handled according to TNGD Privacy Policy.