How to reactivate a Dormant Account? 13 May 2024 06:34 Updated For dormant (suspended) accounts, simply perform a reload using the available reload channels; and For dormant (blocked) accounts, users will need to update their mobile phone number on the Touch ‘n Go eWallet login page. Related articles [Android] I am unable to login what should I do? What is Dormant Account? How to prevent an account from turning dormant? [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended? How do I verify my account?