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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. ...
  4. TripInsure
  5. Insurance Plan Detailed Info
  6. Tokio Marine
  7. Travel Inconvenience Benefits

Travel Inconvenience Benefits

  • If I’m affected by flooding in Bangkok and unable to continue my trip to Phuket, what benefit that I can claim under the policy?
  • I have to cancel my trip due to leg fracture. Can I seek reimbursement under Tokio Marine Explorer?
  • In January, I have purchased my flight ticket to Japan for December holiday. On 5th April, I received notification that the flight has been rescheduled to 2 weeks earlier than the original departure date. Can I claim for travel reschedule?
  • My flight has been re-routed to Hong Kong due to volcanic eruption in Philippines. What benefits can I claim under policy Tokio Marine Explorer?
  • If my luggage is delayed on my return flight from Japan to KLIA, can I claim under Luggage Delay benefit?
  • Can I submit claim for my personal luggage lost during my overseas trip? What if I am unable to provide the proof of purchase?
  • Can I claim for my luggage damaged during my trip to Sabah?