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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Money-back Guarantee

Money-back Guarantee

Questions regarding Money-back Guarantee?

  • What's TNG eWallet's Money-back Guarantee policy?
  • What are the requirements to qualify for TNG eWallet's Money-back Guarantee?
  • Under what circumstances will a user not be covered by TNG eWallet's Money-back Guarantee policy?
  • How do I make a Money-back Guarantee claim?
  • What documents are required to submit with my Money-back Guarantee claim?
  • How is the disputed sum refunded via TNG eWallet's Money-back Guarantee?
  • I've submitted a claim with TNG eWallet's Money-back Guarantee. Does this mean I am guaranteed a refund?
  • How soon will I get my money back after filing a claim under TNG eWallet's Money-back Guarantee policy?
  • Is there a limit to the amount I can claim under TNG eWallet's Money-back Guarantee policy?
  • My TNG eWallet account in not verified yet, can I file an unauthorised transaction dispute or submit Money-back Guarantee claim? / I haven’t verified my TNG eWallet account. Can I still file a Money-back Guarantee claim?
  • I haven’t linked my TNG eWallet for one-tap approval via TapSecure. Can I still file a dispute for an unauthorised transaction under the Money-back Guarantee?
  • If I have filed a chargeback with my card issuer, can I still file a dispute with TNG eWallet's Money-back Guarantee for my unauthorised transaction?
  • How do I verify my TNG eWallet account?
  • If the unauthorised transaction includes funds from cashback or other promotions, can I still receive a full refund under TNG eWallet's Money-back Guarantee?
  • Will there be a tax deduction on the refunded amount for claims made through TNG eWallet's Money-back Guarantee?
  • Will I be notified when the refund from my Money-back Guarantee claim is successful?
  • Is the Money-back Guarantee policy similar to PIDM?
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