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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Money-back Guarantee

Money-back Guarantee

Questions regarding Money-back Guarantee?

  • What is the Money-back Guarantee Policy?
  • What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
  • What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
  • Where does a user submit his or her claim for the unauthorised transaction?
  • How are the refunds made?
  • When will the user get back his or her refund?
  • Is there any limit for the amount of the refund?
  • My Touch 'n Go eWallet account is not verified yet, can I file a dispute for any unauthorised transactions?
  • I have not linked my Touch ‘n Go eWallet for TapSecure, can I file a dispute for any authorised transactions?
  • If I have filed a chargeback to my card issuer, can I still file the dispute with Touch 'n Go eWallet for my unauthorized transaction?
  • My friend has been using my Touch 'n Go eWallet account but he hasn’t paid me, can I file for dispute?
  • The unauthorised transaction happened on 18 June 2019, I filed my claim on 25 June 2019, but I only verified my account on 1 July 2019. Will I be covered?
  • How do I verify my Touch 'n Go eWallet account?
  • If the unauthorised transaction included funds from cashback or other promotions, can a user still get a full refund?
  • Is there any tax deduction on the refunded amount?
  • Will the user get a notification when the refund is successful?
  • What is Allianz eWallet Shield?
  • My claim has been approved under the Allianz eWallet Shield can I still file the claim via Money-back Guarantee for my unauthorised transaction occurred?
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