Money-back Guarantee
Questions regarding Money-back Guarantee?
- What's TNG eWallet's Money-back Guarantee policy?
- What are the requirements to qualify for TNG eWallet's Money-back Guarantee?
- Under what circumstances will a user not be covered by TNG eWallet's Money-back Guarantee policy?
- How do I make a Money-back Guarantee claim?
- What documents are required to submit with my Money-back Guarantee claim?
- How is the disputed sum refunded via TNG eWallet's Money-back Guarantee?
- I've submitted a claim with TNG eWallet's Money-back Guarantee. Does this mean I am guaranteed a refund?
- How soon will I get my money back after filing a claim under TNG eWallet's Money-back Guarantee policy?
- Is there a limit to the amount I can claim under TNG eWallet's Money-back Guarantee policy?
- My TNG eWallet account in not verified yet, can I file an unauthorised transaction dispute or submit Money-back Guarantee claim? / I haven’t verified my TNG eWallet account. Can I still file a Money-back Guarantee claim?
- I haven’t linked my TNG eWallet for one-tap approval via TapSecure. Can I still file a dispute for an unauthorised transaction under the Money-back Guarantee?
- If I have filed a chargeback with my card issuer, can I still file a dispute with TNG eWallet's Money-back Guarantee for my unauthorised transaction?
- How do I verify my TNG eWallet account?
- If the unauthorised transaction includes funds from cashback or other promotions, can I still receive a full refund under TNG eWallet's Money-back Guarantee?
- Will there be a tax deduction on the refunded amount for claims made through TNG eWallet's Money-back Guarantee?
- Will I be notified when the refund from my Money-back Guarantee claim is successful?
- Is the Money-back Guarantee policy similar to PIDM?