To help keep our platform and users safe and to comply with financial regulations, access limits may be applied to certain accounts. 

These measures are part of our responsibility as a regulated financial service provider.

It means that some features of your account are currently restricted, while other parts of your account may remain accessible.

Access limits are applied when an account is flagged under policy-based controls or regulatory requirements.

Your account has been flagged through monitoring systems and compliance checks based on platform usage policies, security controls, and regulatory obligations.

As a regulated financial service provider, we are required to monitor account activity to help prevent misuse and protect both users and the financial system. When certain risk indicators are detected, access limits may be applied.

For transparency, these controls are guided by the following policies and regulatory requirements.

• TNG Digital Terms of Service

• Acceptable Use Policy

• Risk Management Policy

• Fraud Prevention & Safety Policy

• Anti-Money Laundering & Regulatory Compliance Policy

Note: For regulatory and security reasons, including obligations under Malaysia’s Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) and banking secrecy requirements under the Financial Services Act 2013. The specific details about why an account is flagged cannot be disclosed.

Depending on policy requirements, you may notice restrictions on the following:

• Monthly account usage
  A temporary cap (RM200–RM500) on how much you can move in or out of your account within a month.

• Adding funds (Fund In)
  Some top-up methods such as debit or credit cards, DuitNow transfers, vouchers, reload PINs, or peer-to-peer (P2P) transfers may be limited.

• Using funds (Fund Out)
  Certain activities like payments, bill payments, or ATM withdrawals may be unavailable.

This may happen due to general safety reasons such as:

• Unusual activity that requires review

• Routine security checks

• System protection reviews to prevent misuse

For security reasons, we’re unable to share specific details about these checks.

1. We’ve sent important information and next steps to the email linked to your account.
2. Please also check your Spam or Junk folder.

1. If you believe the access limits may not apply to you, you may submit a request for review.
2. Submit your appeal request through the email link.
3. If you did not receive an email, you may still access the appeal form here: Appeal for Account Access Temporarily Limited
4. All requests are assessed in accordance with applicable policies and regulatory requirements
5. Submitting a request does not guarantee that access limits will be removed.

Important note: The outcome of a review depends on policy and regulatory assessments. In some cases, access limits may remain in place even after a request is reviewed.