If the packaging is damaged, you should return the parcel to the delivery personnel and mark it as a damaged and sign-off the parcel accordingly.
Once the damaged packaging is received at the warehouse, a replacement will be dispatched to you to the same address at zero cost.
You can contact Touch ‘n Go our Careline at 03 5022 3888 or submit a request to https://tngd.my/careline-webform