How to cancel my booking?

To cancel your booking, please follow these steps within our mini program:

1. Open the ‘Travel+’ mini program;
2. Tap on the ‘’ icon on the top corner;
3. Tap on 'My Orders' and locate the order you'd like to cancel;
4. Click on it and you should see the booking details;
5. Scroll down to click on 'Cancel Booking' button.

Please note that your refund amount and eligibility depends on the ticket purchase terms and the carrier's cancellation policy. If you encounter any issues or need further assistance, our customer service team is available to help.