All refund requests are handled on a case-by-case basis. If you believe you may be eligible for a refund, please select “Live Agent” in our chatbot. Our team will review your request and assist you further.
To be considered for a refund, requests must be submitted within 30 days of the original purchase date. Refund outcomes will depend on the nature of the request and findings from our troubleshooting process.
Once connected, please provide the following details when you reach out:
• eWallet Account Number - the account associated with your purchase
• ICCID - the SIM card identifier linked to your plan
*These FAQs are subject to our provider's terms and conditions.