For Alliance Bank, Bank Rakyat and CIMB Bank:
If you’ve paid more than your instalment amount, the extra amount will be considered as advance payment and applied to your future instalments.
To request a refund of the excess amount, contact your financing provider:
📞 Alliance Bank Call Center: +603-5516 9988
📞 Bank Rakyat Call Center: 1-300-80-5454
📞 CIMB Consumer Call Centre: +603-6204 7788
For GXBank:
Overpayments will be rejected and refunded in full by GXBank. You can only pay the exact amount displayed on the app.
If you pay the exact amount but are hit with a payment error, please contact GXBank. GXB provides 24/7 support through multiple channels:
- Customer Support Hotline: +603 7498 3188
- Customer Support Email: ask@gxbank.my