Who should I contact if I need help with my CashLoan application on TNG eWallet?

Contact Name

Information

TNGD eWallet

If you're experiencing issues:

-      with your eWallet's 6-digit PIN,

-      submitting your CashLoan application, or

-      loan disbursement to TNG ewallet

• you can reach out to us via our chat bot from your TNG eWallet App (go to your Profile page and scroll down to "Ask Questions")
• or through Web at this link : https://visit.tngdigital.com.my/ChatNow

between 7am and 10pm daily, including public holidays.

Alliance Bank CashFirst

If you have questions regarding Alliance CashFirst Personal Loan offer:

• issues with disbursement to your Alliance Bank account,
• interest/profit calculations, instalment amounts,
• loan restructuring,
• settlement matters including settlement letters, or
• cashback inquiries

please email your queries to info@alliancefg.com.

Alternatively, you can call Alliance Call Center at +603 5516 9988, available from 8am to 10pm (Monday to Sunday). For further assistance, you can visit the Alliance Bank Contact Us page.

Bank Rakyat

If you have questions regarding Bank Rakyat Personal Financing-i financing offer:

• issues with disbursement to your Bank Rakyat account,
• profit calculations, instalment amounts,
• financing restructuring,
• settlement matters including settlement letters,

please email your queries to telerakyat@bankrakyat.com.my.

Alternatively, you can call Bank Rakyat Call Center at 1-300-80-5454, available from 7:30am to 9:30pm (Monday to Sunday). For further assistance, you can visit the Bank Kerjasama Rakyat Malaysia Customer Service Page.

CIMB eZi Tunai 

If you have questions about CIMB e-Zi Tunai loan offer :

• issues with disbursement to your CIMB bank account,
• interest/profit calculations, instalment amounts,
• loan restructuring, or
• settlement matters including settlement letters,

please email your queries to contactus@cimb.com.

Alternatively, you can call CIMB Call Center at +603 6204 7788, which is available 24 hours every day. For further assistance, visit the CIMB Contact Us page.