There could be several reasons why your PIN reload is unsuccessful:
| You have entered an incorrect 10 digits PIN. | Please add '0' at the front if the PIN number is less than 10 digits |
| Continuous reload within 1 minute. | Please allow at least 1 minute interval between each reload |
| Multiple failed attempts of PIN reload which result to account locked. | Please retry after 72 hour |
| You have reached max wallet limit - for more info please refer to article Are they any limitations for wallet usage? | Please utilize some of your balance and retry reload |
| You have reached the monthly limit of RM5,000. | Please utilize balance of the reload PINs in the following calendar month |
| The reload PIN has expired. | You may refer to expiry date printed on the Reload PIN receipt, located below the PIN number. |