If you accidently transfer money to the wrong beneficiary, we are not able to make any adjustment because this transaction is deemed as valid. We suggest you to make own arrangement with the wrong receiver.
You can check the beneficiary name from Inbox if the transaction is within 7 days or from the transaction history page.
However, if you have wrongly transfer because of outdated mobile or mobile no has been recycled to new owner, please contact us for further assistance at our Chatbot, Click here. Please provide the following documents from actual beneficiary to support our investigation.
- Original ID copy front and back (crossed "for TNGD use only")
- Copy of mobile statement with name and mobile no
Please note that refund is subject to consent from wrong beneficiary and any remaining wallet balance.
Rest assured that your data is collected and handled according to TNGD Privacy Policy.