If your Cash Out transaction status is shown as unsuccessful, it means:
- You did not meet the necessary requirements.
- Your Touch ‘n Go e-Wallet might have experienced connection timeout, please try again later.
- You did not provide all required and accurate information to us. If you fail to complete the Cash Out request by you, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.