Who do I contact should I need help? – Touch 'n Go eWallet Help Centre

For TNG e-Wallet and GO+ related

For TNG e-Wallet and GO+ (Unable to reload into TNG e-Wallet, Problem with 6-digit pin, How to Cash in into/Cash out from GO+)

Please reach out to us via the T@ngo Live Chat on the TNG eWallet apps or submit a request to https://tngd.my/careline-webform and provide your account details for quicker assistance.
For Principal e-Cash Fund related

For Principal e-Cash (Earning calculation, more info about the fund and Principal Malaysia)

You may email your queries to mygoplus@principal.com.

You may also call Principal Customer Care at +(603) 7723 7262 or chat via WhatsApp.

The operating hours are Monday to Sunday, 7.00am to 10.00pm (including public holidays).

If your query or complaint is not resolved satisfactorily by us, you may contact:

BNMLINK
A complaint resolution arm of Bank Negara Malaysia
Call BNMTELELINK at 1-300-88-5465 (LINK) (toll free number), or
Email to bnmtelelink@bnm.gov.my
Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, Block D
Bank Negara Malaysia
Jalan Dato’ Onn
50480 Kuala Lumpur
Fax: 03-2174 1515

Website: http://www.bnm.gov.my/bnmlink