Please refer to transaction history for status of your transfer. If it is in “pending” status, please wait up till 24 hours for the transaction to be processed. The amount will be auto reversal if unsuccessful after 24 hours.
If the amount is not refunded after 24 hours, please submit a request through our web form here for us to investigate further. Refer submission guide at https://youtu.be/eAStXLbiqvY
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