What should I do if I receive a damaged packaging? – Touch 'n Go eWallet Help Centre

If the packaging is damaged you should return the parcel to the delivery personnel and mark it as a damaged sign accordingly.

Once the damaged TNG RFID Tag is received in the warehouse, a replacement will be dispatched to you to the same address at zero cost.

Should you need further assistance, please contact Touch 'n Go Careline at

Live Chat	Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Email	careline@touchngo.com.my
Careline	+603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays)
Facebook	www.facebook.com/MyTouchnGo
Twitter	www.twitter.com/MyTouchnGo
Webform	https://www.touchngo.com.my/eservices/customerServices.aspx
TNG Card Information & Transactions	https://tngportal.touchngo.com.my/
Refund for TNG Card	https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days
Walk in	TNG Hub - Bangsar South Address : Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour : 9am to 5pm ,Mondays to Fridays TNG Hub - Nu Sentral Address : Lot L2.07, Level 2 NU Sentral Shopping Centre Business Hour : 10am -10pm 7 days a week