Under normal circumstances, the TNG RFID system will detect the TNG RFID Tag first and will deduct it from the TNG eWallet accordingly.
If you have any issues, please reach out to Touch 'n Go Careline via the following channels
| Live Chat | Touch ‘n Go Corporate Website or Visit https://www.touchngo.com.my/ and Click “Chat with us” icon at bottom right 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| careline@touchngo.com.my | |
| Careline | +603 2714 8888 8.00 am to 8.00 pm Monday - Friday (including public holidays) |
| www.facebook.com/MyTouchnGo | |
| www.twitter.com/MyTouchnGo | |
| e-Customer Service | customerservice.touchngo.com.my/eservices/ |
| TNG Card Information & Transactions | https://tngportal.touchngo.com.my/ |
| Refund for TNG Card |
https://www.touchngo.com.my/erefund/ **Refund will be refunded within 30 days |
| Walk in |
TNG Hub - Bangsar South Address : Ground Floor, Tower 6, Avenue 5, The Horizon Bangsar South. Business Hour : 9am to 5pm ,Mondays to Fridays |
Below are the articles that may be useful for you :
Why do I need to register and activate my TNG RFID Tag?
Can I still use the SmartTAG and Touch ‘n Go card at highways to pay my toll?
If I register and use TNG RFID Tag, can I request for auto-reload function as well?