We have deployed new solutions to reduce this from happening. In an unlikely event that your balance is incorrect and lower than the fare amount, you will have to make the .
In the event that your eWallet balance is incorrect, please reach out to us via the T@ngo Live Chat on the TNG eWallet apps. You may also submit a request by clicking here. Refer submission guide at https://youtu.be/eAStXLbiqvY