What should I do if I lose my smartphone that has my Touch ‘n Go eWallet account?

Please follow these few steps:

Step 1: Contact our Customer Careline at 03-5022 3888 to immediately suspend your Touch n’ Go eWallet account. This is to protect your balance in your Touch n’ Go eWallet account.

Step 2: Contact your mobile service provider to block your SIM card immediately to avoid any attempt to request OTP to reset your Touch n’ Go eWallet password/ PIN.