The balance will be refunded to your bank account by the following cases:
|
Category |
SLA |
Refund Mode |
|
Account termination |
14 days |
Refund into customer’s bank account |
|
Adjustment – unsuccessful reload |
T + 2 working days |
Refund into customer’s wallet account |
|
Adjustment – unsuccessful purchase |
T + 2 working days |
Refund into customer’s wallet account |
|
Adjustment – overcharge of RFID* transactions |
Immediate upon receiving instructions from the tolls service provider |
Refund into customer’s wallet account |