The top-up status could become temporarily pending during payment processing due to potential issues or delays involving the payment gateway or bank server. If you find that the status remains unresolved for several minutes, you may attempt to resolve this by logging out and then logging back in.
If your funds have been deducted from your bank account or credit card, please keep a close eye on your eWallet balance for the next 3 business days as we will initiate a manual reload adjustment to your eWallet account.
We hope the above information helps. If you need further assistance, please reach out to us via Chatbot on the TNG eWallet apps. Our operating hours are Monday to Sunday, 7.00 am to 10.00 pm (including public holidays).