In the unlikely event where the product is lost during transit, we will make the necessary arrangements so that a replacement is dispatched. If you require further assistance, please reach out to us via the T@ngo Live Chat on the TNG eWallet apps or submit a request to https://tngd.my/careline-webform
Articles in this section
- Do you ship my order to Singapore?
- Can I make a purchase to a Malaysia’s address if I am residing in Singapore?
- What details do I need before completing the enhanced Touch ’n Go (TNG) card purchase via Touch ’n Go eWallet?
- Do you ship enhanced Touch ‘n Go card outside Malaysia?
- Can I change my delivery address after I made the payment?
- How many attempts will be made to deliver the enhanced Touch ’n Go (TNG) card ordered via Touch ’n Go eWallet?
- What should I do if the enhanced Touch ’n Go (TNG) cards I ordered are lost in transit?
- What should I do if I receive a damaged packaging?
- What should I do if the enhanced Touch ’n Go (TNG) card is faulty after receiving?
- How can I track my order status?