Refund will only initiate if the user wrongly inputted the delivery information. Once our delivery partner made TWO (2) attempts of delivery and failed, hence, after 1 month of no request from user to update the information, we will proceed refund excluding the shipping fees.
Example:
No of card purchase | Card cost | Shipping fees | Refund |
1 | RM10 | RM5 | RM10 |
2 | RM20 | RM5 | RM20 |
3 | RM30 | RM5 | RM30 |
Please contact our delivery partner if you need any support on your shipment:
| Website | https://www.ninjavan.co/en-my/support/contact-us |
| support_my@ninjavan.co |