Refund will only initiate if the user wrongly inputted the delivery information. Once our delivery partner made TWO (2) attempts of delivery and failed, hence, after 1 month of no request from user to update the information, we will proceed refund excluding the shipping fees.
Example:
| No of card purchase | Card cost | Shipping fees | Refund |
| 1 | RM10 | RM5 | RM10 |
| 2 | RM20 | RM5 | RM20 |
| 3 | RM30 | RM5 | RM30 |
Please contact our delivery partner if you need any support on your shipment:
| support_my@ninjavan.co | |
| Customer Support Hotline | +60 111 722 5600 |