What if I haven’t got my refund after 14 working days? 01 September 2026 02:05 Updated Please reach out to us via Live Chat on the TNG eWallet apps, click here. Our operating hours are Monday to Sunday, 7.00 am to 10.00 pm (including public holidays). Related articles How soon will I receive my refund? I have requested for a refund from the merchant, how long will take for me to receive it? Why can’t I get my quotation? When will I get my refund? Who do I contact should I need help?