To make a claim, you need to:
- Fill in the claim form (available from your insurer or takaful provider)
- Gather the required supporting documents
- Submit the form with the documents
For more details on the process, check the Insurer/Takaful provider's claims guide, or email/contact their customer service for help directly:
AIA General Berhad
Customer Service Hotline: 1300-88-1899 (Monday - Thursday: 8.30am - 5.30pm; Friday: 8.30am - 4.30pm)
Email: MY.GI-Ops@aia.com
Website: www.aia.com.my
Allianz General Insurance Company (Malaysia) Berhad
Customer Service Hotline: 1-300-22-5542 (Monday - Friday 8am – 8pm)
Email: customer.service@allianz.com.my
Website: www.allianz.com.my
Chubb Insurance Malaysia Berhad
Customer Service Hotline: 1-800-883-110 / 1-800-883-226 (Monday - Friday 8.30am – 5.15pm)
Email: Tenang.MY@chubb.com
Website: www.chubb.com/my
MSIG Insurance (Malaysia) Berhad
Customer Service Hotline: 1-800-88-6163 (Monday - Friday 8.30am – 5.30pm)
Email: msig_affinity@my.msig-asia.com
Website: www.msig.com.my
Tokio Marine Insurans (Malaysia) Berhad
Customer Service Hotline: 1800-88-0812 (Monday - Friday 8.30am – 5.30pm)
Email: letusknow@tokiomarine.com.my
Website: https://www.tokiomarine.com/my
Zurich General Takaful Malaysia Berhad
Customer Service Hotline: 1-300-888-622 (Monday - Friday 8.30am – 5.15pm) (excluding Public Holidays)
Email: callcentre@zurich.com.my
Website: www.zurich.com.my