Check your transaction history, and if the status is ‘pending’, kindly wait up to 24 hours for the transaction to be processed. The payment amount will be reversed if it is unsuccessful. If the amount is not refunded, kindly fill out this form and our support team will be in touch within 3 working days.
https://tngd.my/careline-webform
Please submit the required information in the form:
- Dispute amount;
- Transaction ID or transaction date/time; and
- Screenshot of the transaction (if any)