Please reach out to us via the Chatbot on the TNG eWallet apps or by clicking here.
We take the utmost care of the quality of each item before it is dispatched to you. In the unlikely situation that your purchased item is damaged due to a manufacturing error and it is within 10 calendar days from the day the item is received, the product is covered with a 1-to-1 replacement. Hence, you will qualify for a complimentary item replacement given that you are able to provide proof of damage. Upon investigation and subject to validity, a replacement will be dispatched to you at zero cost.