Why didn’t I get my insurance policy / takaful certificate? 04 January 2024 10:09 Updated It could be one of the following reasons: Your motorcycle is rejected by JPJ. The Insurer/Takaful Operator and/or JPJ services are in maintenance. Related articles How do I receive my policy / certificate documents after I renew my motorcycle insurance / takaful? How do I make endorsements, cancellations, and changes to my insurance policy / takaful certificate once I have purchased it from the TNG eWallet? How do I receive my policy/certificate documents after I renew my car insurance/takaful? How long will it take for the digital road tax to be reflected in MyJPJ app? Can I renew my motorcycle insurance / takaful only (without Road Tax)?