|
Scenario |
Solution |
|
When I try scanning the QR code, I get an error that I am unable to activate my card. |
If your QR code does not work, you can try activating your card using the 4-digit PIN activation code found on the welcome letter. |
|
I have tried scanning the QR code and entering the 4-digit activation code but I still can’t activate my card. |
If you still can’t activate your card, please contact Careline at 03 5022 3888 or submit a request to https://tngd.my/careline-webform for further assistance. |
| I have misplaced my letter and did do not remember the 4-digit activation code |
Please contact Careline at 03 5022 3888 or submit a request to https://tngd.my/careline-webform for further assistance. |
Additionally, please ensure that you are using the same TNG eWallet account that applied for the card as the card is non-transferrable.