If you’re having trouble activating your card:
- Ensure that you have followed the steps listed in the 'How do I activate my physical card?' article.
- If both activation methods fail (QR / 4-digit code), or if you have lost/misplaced your welcome letter, kindly contact us via Chatbot in the TNG eWallet app for further assistance.
🕒 Our Chatbot is available from Monday - Sunday, from 7:00AM – 10:00PM (including public holidays)