What can I do if I am having trouble performing a cross border payment?

You may perform a check with the items below:

1. Is the app upgraded to the latest version?
2. Is the internet connection having an issue?
   If yes, the error message will be show "Connection is Weak".
3. Make sure the receiver is supported by Alipay + or DuitNow.
4. Make sure the receiver is registered as a merchant.
5. Make sure the Touch 'n Go eWallet can access the camera.