TNG eWallet recommends checking the following:
1. Update the app – Ensure you're using the latest version of TNG eWallet.
2. Check your internet connection – If connectivity is poor, you may see the message "Connection is Weak".
3. Verify merchant support – Make sure the recipient has both Alipay+, QRIS, Promptpay or NETS
4. Confirm the recipient is a merchant – Cross-border QR payments are intended for supported merchant accounts.
5. Enable camera permissions – Ensure TNG eWallet has permission to access your phone's camera for QR code scanning.
If you've checked all of the above and still cannot make a payment, you can contact TNG eWallet support through the app's help/chat function click here for further assistance.