Check your transaction history, and if the status is ‘pending’, kindly wait up to 24 hours for the transaction to be processed. The payment amount will be reversed if it is unsuccessful. If you need further assistance, please reach out to us via Live Chat on the TNG eWallet apps, click here.
Information requires during investigation:
- Dispute amount;
- Transaction ID or transaction date/time; and
- Screenshot of the transaction (if any)