Touch 'n Go eWallet Help Centre Help Centre home page
Home Features Mobility Promotions Merchants Business
Sign in
Melayu (Malaysia)
Touchngo Logo TNGD Logo
Sign in
  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Perlindungan Tenang Voucher Programme
  4. Program Baucar Perlindungan Tenang Campaign

Program Baucar Perlindungan Tenang Campaign

  • What is the duration of this campaign?
  • What is this campaign about?
  • When can I receive the Reload PIN?
  • What is free look period?
  • Am I still entitled for the Reload PIN if I cancel the policy within the 15 days free look period?
  • What should I do if I plan to change insurer / takaful operator within the 15 days free look period?
  • Am I still entitled for the Reload PIN if I cancel the policy within the 15 days free look period, and subsequently redeem the PTV with another insurer / takaful operator available at Touch ‘n Go eWallet Application?
  • What happens if I redeem from more than 1 insurer / takaful operator?
  • What if I do not have an email address?
  • What if I provided a wrong/ invalid email address?
  • How can I redeem the Reload PIN?
  • Will there be any expiry for the Reload PIN?
  • Can I request for an exchange if I forget to redeem the Reload PIN after the expiry date?
  • I am not an existing Touch ‘n Go eWallet app user, how can I redeem the Reload PIN?
  • Can I give the Reload PIN to others?
  • Can I exchange the Reload PIN with cash?
  • What if I didn’t receive the Reload PIN after 45 days as promised?
  • I have encountered an issue while performing the reload process, what can I do?
  • How do I acquire more information about the insurance/ takaful?
Melayu (Malaysia)
Copyright @ 2019 TNG Digital Sdn Bhd - Company No: 201701042478 (1256651-M). All rights reserved.

User Terms & Conditions  |  Website Terms & Conditions   |  Privacy Policy   |  About us   |  Product Disclosure Sheet   |  In The News   |  FAQ

Coat of arms of Malaysia Bank Negara Malaysia Lembaga Lebuhraya Malaysia Ombudsman Financial Services
Ombudsman Financial Services

Copyright ©2021 Touch 'n Go Sdn Bhd [406400-X]. All rights reserved.

Whistleblowing Policy Anti Bribery and Corruption Policy Terms & Conditions Privacy Policy Customer Service Charter Fees & Charges