Policy Servicing & Claims
- Can I cancel my certificate of insurance?
- What is the termination clause applicable to my certificate of insurance?
- Can the Master Policyholder cancel the policy which results in the cancellation of my certificate of insurance?
- Why is my certificate lapsed?
- If my CI Insure certificate of insurance has lapsed, can I reinstate it?
- Why is my Touch ‘n Go eWallet account being deducted for CI Insure’s premium?
- Will I receive any reminders for my premium payment?
- Will I receive any notification upon successful charging of premium?
- What do I need to do if there are changes to my personal details?
- Can I change from monthly to yearly payment mode or vice versa?
- Can I change my plan (upgrade or downgrade) during the coverage period?
- How do I make a claim for CI Insure? Where can I obtain the relevant claim forms?
- How am I eligible to claim Lifestyle Assistance Allowance?
- What are the documents required to support a claim?
- How long can I wait before making a claim?
- How long do I have to wait to get my claim?
- Can I submit a medical report from another country for a claim?
- What happens if I passed away during the coverage period?
- Where can I get further information?