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  1. Touch 'n Go eWallet Help Centre
  2. Frequently Asked Questions (FAQ)
  3. Touch 'n Go eWallet
  4. Face Verification

Face Verification

  • What is face verification?
  • Why should I use face verification?
  • What are the eWallet features that support face verification if I’ve enabled it?
  • How do I opt in for face verification?
  • How do I use face verification?
  • How do I disable face verification?
  • I scanned someone else's face as my face verification. What should I do? (For unverified eWallet accounts)
  • How will my face verification data be used?
  • Can I delete my face verification data?
  • Can I change the image used for my face verification?
  • I’ve successfully enrolled in face verification, but my face has since changed and I’m unable to log in or make payments. What should I do?
  • Is face verification available for all devices? What are the requirements?
  • I’ve enabled face verification. Why am I suddenly unable to make payments?
  • Can I use my phone’s back camera for face verification?
  • What if someone has the same facial points as I do? Will face verification be able to tell the difference?
  • Can I opt in for face verification without validating my account?
  • Why do I still need to enter my 6-digit PIN after I’ve enrolled in and enabled face verification?
  • Is it safe to take off our face mask in public for face verification?
Melayu (Malaysia)
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