Submit a request – Touch 'n Go eWallet Help Centre

Please choose your issue below (Sila pilih isu anda)

Your email address

Have you completed your Account Verification (eKYC) on your TNG eWallet? (Adakah anda telah melengkapkan Pengesahan Akaun (eKYC) pada TNG eWallet anda?)

What’s Account Verification (eKYC): https://support.tngdigital.com.my/hc/en-my/sections/900001095086-Account-Verification-eKYC/

Have you linked your device to Tap Secure? (Sudahkah anda membuat pautan Tap Secure untuk peranti?)

What's TapSecure? https://support.tngdigital.com.my/hc/en-my/articles/15978128933913-Linking-my-device-for-TapSecure

Please select the issue below so we can assist you better (Sila pilih isu di bawah untuk kami bantu dengan lebih baik)

If you have more than one disputed transaction, you only need to fill out this form once. Just list all the transactions in the 'Other Transaction Number' section. (Jika anda mempunyai lebih daripada satu transaksi yang dipertikaikan, anda hanya perlu mengisi borang ini sekali sahaja. Hanya senaraikan semua transaksi di bahagian 'Nombor Transaksi Lain')

Full Name as per IC/Passport (Nama penuh mengikuti MyKad/Passpot)

Mobile Number Registered to TNG eWallet (Nombor telefon bimbit berdaftar dengan TNG eWallet)

Enter your mobile number without country code. Example: 0123456789. (Sila isi nombor telefon bimbit tanpa kod negara. Contoh: 0123456789)

Subject

Please specify nature of request (Sila nyatakan permintaan anda)

Transaction Date (Tarikh Transaksi)

Please enter the date of the first transaction you want to report. We can only accept reports made within 90 days from the transaction date. (Sila masukkan tarikh transaksi pertama yang anda ingin laporkan. Kami hanya boleh menerima laporan yang dibuat dalam tempoh 90 hari dari tarikh transaksi)

Transaction Time (Masa Transaksi)

Enter the transaction time in 24-hour format. For example: 14:00 (Masukkan masa transaksi dalam format 24 jam. Contohnya: 14:00)

Total amount for the reported transaction (Jumlah amaun untuk transaksi yang dilaporkan))

Please use the RM value in the amount. Enter numbers only. Example: 100.00 (do not include "RM"). (Sila gunakan nilai RM dalam jumlah tersebut. Masukkan nombor sahaja. Contoh: 100.00 (tidak termasuk "RM"))

Document Attachment

Was the payment made to a business or service? (Adakah pembayaran dibuat kepada perniagaan atau perkhidmatan?)

Example (Contoh) : TikTok, Google, Apple, Foodpanda.

Which merchant was the payment made to? (Kepada peniaga mana pembayaran dibuat?)

Please select the merchant you have made payment to. (Sila pilih peniaga yang anda telah membuat pembayaran kepada.)

Have you report the incident to Merchant (Sudahkan anda melaporkan kejadian kepada Peniaga?)

Case Reference Number (No. Rujukan Kes)

Please provide reference number from Merchant (Sila berkan no rujukan daripada Merchant)

Is the QR code provided to make a payment? (Adakah kod QR diberikan semasa pembayaran?)

Is the P2P transfer/Duitnow transfer for goods or services? (Adakah pemindahan P2P/pemindahan Duitnow untuk barangan atau perkhidmatan?)

Reason of the P2P transfer/Duitnow transfer was done (Sebab pindahan P2P/Duitnow dibuat)

Name of receipient (Nama Penerima)

Name of the person receiving the funds (Pihak yang menerima dana)

Account Number / Mobile Number of Recipient (Nombor Akaun / No Telefon Penerima)

Account number of the person receiving the funds (Nombor akaun pihak yang menerima dana)

Did you receive suspicious call recently? (Adakah anda terima sebarang panggilan meragukan?)

Please provide the caller mobile number (Sila nyatakan nombor telefon pemanggil)

Did you receive any SMS or messages from social media platforms? (Adakah anda terima sebarang SMS atau mesej dari media sosial?)

Example (Contoh) : WhatsApp, Facebook Messager

Did you click any suspicious link before the unauthorised transaction happen? (Adakah anda tekan sebarang pautan meragukan sebelum ini)

Did you install/download any mobile app that is NOT from the Apple App Store, Google Play Store, or Huawei AppGallery? (Adakah anda memuat turun sebarang aplikasi yang bukan dari Apple App Store/Google PlayStore/Huawei App Gallery?)

Did you use your VISA card on any suspicious website/URL sent via WhatsApp/SMS? (Adakah anda menggunakan kad VISA anda di mana-mana laman web/URL yang mencurigakan yang dihantar melalui WhatsApp/SMS?)

Have you reported to us? (Sudah laporkan kepada kami?)

Did you misplaced your card or lost your card before the incident happened? (Adakah anda telah kehilangan kad sebelum insiden ini berlaku?)

Which date you misplaced your card? (Bilakah tarikh anda kehilangan kad?)

Did you lose or misplace your phone before the incident? (Adakah anda telah kehilangan telefon sebelum insiden ini?)

Which date you misplaced your phone? (Bilakah tarikh anda kehilangan telefon?)

Have you reported to us? (Sudah laporkan kepada kami?)

Does the incident involve your credit/debit card? (Adakah kejadian ini melibatkan kad kredit/debit anda?)

Have you reported to your bank to stop payments using your card? (Sudahkan anda laporkan kepada bank untuk menyekat penggunaan kad anda?)

Transaction Number (Nombor Transaksi)

Enter the last 6 digits of the transaction number. You can find this number in the transaction details under your Transaction History. (Masukkan 6 digit terakhir dari nombor transaksi. Anda boleh mencari nombor ini di bawah Sejarah Transaksi anda)

Provide other Transaction Number(s) if there are more than one transaction (Berikan Nombor Transaksi yang lain jika lebih dari satu transaksi)

Did anyone who have access to your VISA Card perform the said transactions? (Adakah sesiapa yang mempunyai akses kepada Kad VISA anda membuat transaksi tersebut?)

Please advise us if you wish to terminate your TNGD VISA card? If yes, we will proceed with the termination on our end. (Sila maklumkan kepada kami jika anda ingin menamatkan kad VISA TNGD anda? Jika ya, kami akan meneruskan penamatan itu.)

Description (Keterangan)

Please enter the details of your request. (Sila masukkan maklumat terperinci mengenai permintaaan anda)

Telco contract or statement which shows your name and phone number (Bil telefon yang menunjukkan nama dan no telefon anda)

Screenshot of your phone model and name – You can find this in your phone setting (Tangkapan skrin model telefon dan nama - anda boleh dapatkan melalui tetapan telefon)

Screenshot of the transaction(s) (Tangkapan skrin transaksi)

Copy of the police report (Salinan laporan polis)

This is not required for first-time reports or non-DuitNow cases (Ini tidak diperlukan untuk laporan kali pertama atau kes bukan DuitNow.)

Screenshot of QR if provided during payment (Tangkapan skrin kod QR jika diberikan semasa pembayaran)

Screenshot of suspicious website if you made any transactions (Tangkapan skrin laman web yang mencurigakan jika telah membuat sebarang transaksi)

Copy of your credit card statement – Showing your name, card number (please hide the middle 6 digits), and the bank’s letterhead. (Salinan penyata kad kredit menunjukkan nama pemegang kad, nombor kad (tutup 6 digit tengah) dan kepala surat bank)

This is not required unless it involves a credit/debit card (Ini tidak diperlukan kecuali jika melibatkan kad kredit/debit)

Screenshot of the SMS/Message with scammer (Tangkapan skrin SMS/Mesej kepada penipu)

Bank statement for unauthorised transaction (Penyata bank yang terdapat transaksi tidak sah)

Screenshot of report to Merchant, including final outcome (Tangkapan skrin laporan kepada Peniaga, beserta keputusan akhir)

Attachments

Add file or drop files here

Submit a request (Hantar Permintaan)