Submit a request – Touch 'n Go eWallet Help Centre

Please choose your issue below (Sila pilih isu anda)

Your email address

Please select the issue from the list below so that we can assist you immediately. (Sila pilih isu yang berkaitan dari senarai di bawah.)

I’m currently covered with WalletSafe? (Saya kini dilindungi dengan WalletSafe?)

Full Name as per IC (Nama penuh mengikuti MyKad)

Mobile Number (Nombor Telefon Bimbit)

Enter your mobile number without country code. Example: 0123456789. (Sila isi nombor telefon bimbit tanpa kod negara. Contoh: 0123456789)

Insured Person's Full Name as per ID (Nama Penuh Orang Yang Diinsuranskan mengikut ID)

Insured Person's IC or Passport No. (No. K/P atau Pasport Orang Yang Diinsuranskan)

Insured Person's Death Date (Tarikh Kematian Orang Yang Diinsuranskan)

Insured Person's Death Time (Masa Kematian Orang Yang Diinsuranskan)

Enter the death time in 24 hours format. Example: 14:00 (Sila isi masa kematian dalam format 24 jam. Contoh: 14:00)

Claimant’s Full Name as per ID (Nama Penuh Penuntut mengikut ID)

Claimant’s IC or Passport No. (No. K/P atau Pasport Penuntut)

Claimant’s Nationality (Kewarganegaraan Penuntut)

Claimant’s Date of Birth (Tarikh Lahir Penuntut)

Claimant’s Mobile Number (Nombor Telefon Bimbit Penuntut)

Enter your mobile number without country code. Example: 0123456789. (Sila isi nombor telefon bimbit tanpa kod negara. Contoh: 0123456789)

Claimant’s Bank Name (Nama Bank Penuntut)

Claimant's Bank Account Number (Nombor Akaun Bank Penuntut)

Description (Keterangan)

Please enter the details of your request. (Sila masukkan maklumat terperinci mengenai permintaaan anda)

Subject

Please specify nature of request (Sila nyatakan permintaan anda)

Document Attachment

Is the QR code provided to make a payment? (Adakah kod QR diberikan semasa pembayaran?)

Is the P2P transactions are for goods or services? (Adakah transaksi P2P untuk barangan atau perkhidmatan?)

Reason of the P2P transfer/Duitnow transfer was done (Sebab pindahan P2P/Duitnow dibuat)

Did you receive suspicious call recently? (Adakah anda terima sebarang panggilan meragukan?)

Did you use your VISA card on any suspicious website/URL sent via WhatsApp/SMS? (Adakah anda menggunakan kad VISA anda di mana-mana laman web/URL yang mencurigakan yang dihantar melalui WhatsApp/SMS?)

Please provide the caller mobile number (Sila nyatakan nombor telefon pemanggil)

Did you get any SMS or message from Social Media platform? (Adakah anda terima sebarang SMS atau mesej dari media sosial?)

Did you click any suspicious link before the unauthorised transaction happen? (Adakah anda tekan sebarang pautan meragukan sebelum ini)

Did you install/download any mobile App which is not from Apple Store/Google PlayStore? (Adakah anda memuat turun sebarang aplikasi yang bukan dari Apple Store/Google PlayStore?)

Did you use your VISA card on any suspicious website/URL sent via WhatsApp/SMS?

Transaction Date (Tarikh Transaksi)

Please enter the transaction date. (Sila masukkan tarikh transaksi.)

Transaction Time (Masa Transaksi)

Enter the transaction time 24 hours format. Example: 14:00 (Sila isi masa transaksi dalam format 24 jam. Contoh: 14:00)

Have you reported to us? (Sudah laporkan kepada kami?)

Did you misplaced your phone or lost your phone before the incident happened? (Adakah anda telah kehilangan telefon sebelum insiden ini berlaku?)

Which date you misplaced? (Bilakah tarikh anda kehilangan telefon?)

What time you misplaced? (Bilakan masa anda kehilangan telefon?)

Enter the transaction time 24 hours format. Example: 14:00 (Sila isi masa transaksi dalam format 24 jam. Contoh: 14:00)

Have you reported to us? (Sudah laporkan kepada kami?)

Have you reported to your bank to stop payments using your card? (Sudahkan anda laporkan kepada bank untuk menyekat penggunaan kad anda?)

Amount to be claimed (Amaun tuntutan anda)

Enter the amount in RM. Example: 100.00 (Sila isi amaun dalam RM. Contoh: 100.00)

Transaction Reference Number (Nombor Rujukan Transaksi)

Enter the last 6 digits of the transaction reference number. (Sila isi 6 digit terakhir dari nombor rujukan transaksi.)

Provide other Transaction Reference Number(s) if more than one transaction (Berikan Nombor Rujukan Transaksi yang lain jika lebih dari satu transaksi)

Which date you misplaced? (Bilakah tarikh anda kehilangan kad?)

What time you misplaced? (Bilakan masa anda kehilangan kad?)

Enter the transaction time 24 hours format. Example: 14:00 (Sila isi masa transaksi dalam format 24 jam. Contoh: 14:00)

Did anyone who have access to your VISA Card perform the said transactions?

Please advise us if you wish to terminate your TNGD VISA card? If yes, we will proceed with the termination on our end. (Sila maklumkan kepada kami jika anda ingin menamatkan kad VISA TNGD anda? Jika ya, kami akan meneruskan penamatan itu.)

Attachments

Add file or drop files here

Submit a request (Hantar Permintaan)