Submit a request – Touch 'n Go eWallet Help Centre

Please choose your issue below (Sila pilih isu anda)

Your email address

Type of Inquiry (Jenis Pertanyaan)

Please choose the inquiry type. (Sila pilih jenis pertanyaan)

Merchant Support Type (Jenis Bantuan Rakan Niaga)

Please choose the support type. (Sila pilih jenis bantuan.)

Choose the number of outlets that includes your new outlet (Pilih bilangan outlet yang termasuk outlet baharu anda)

e.g., if this is your 7th outlet, choose 6th – 100th (contoh: jika ini adalah outlet ke-7 anda, pilih ke-6 – ke-100)

Type of merchant (Jenis Peniaga)

Type of Self Registration Error (Jenis Ralat Pendaftaran Kendiri)

Full Name as per IC or Passport (Nama Penuh seperti dalam Kad Pengenalan atau Passport)

Please enter full name as per IC or Passport. (Sila masukkan nama penuh seperti dalam kad pengenalan atau passport)

Mobile Number (No Telefon bimbit)

Please enter registered mobile number without '-' (Sila masukkan nombor telefon bimbit yang didaftarkan tanpa '-')

Business ID No. (Nombor ID Perniagaan)

To get the Business ID No: Merchant Dashboard -> Account -> Business ID

Full Company Name (Nama Penuh Syarikat)

Please enter registered full company name. (Sila masukkan nama penuh pendaftaran syarikat)

Merchant Support Type (Jenis Bantuan Rakan Niaga)

Please choose the support type. (Sila pilih jenis bantuan.)

Merchant Support Type (Jenis Bantuan Rakan Niaga)

Registered Business Address (Alamat Berdaftar Perniagaan)

SSM Number (Nombor Pendaftaran Perniagaan SSM)

Tax identification number (TIN) (Nombor Pengenalan Cukai)

SST Number (Nombor Cukai Jualan dan Cukai Perkhidmatan)

MSIC Code (Kod Piawaian Klasifikasi Industri Malaysia)

Subject

Please specify nature of request (Sila nyatakan permintaan anda)

Description (Keterangan)

Please enter the details of your request. (Sila masukkan maklumat terperinci mengenai permintaaan anda)

I have attached the company's bank account statement

I have attached the business owner NRIC — clear copy, front and back

I have attached a clear photo of outlet storefront/signboard

I have attached complete set of SSM registration forms — valid date, address, and business information

I have attached valid business operation license from local authorities

I have attached the Tenancy Agreement

I have attached complete set of Individual registration forms — valid date, address, and business information

I have attached the owner's bank account statement

I have attached the Individual/SSM Merchant Termination Form

I have attached the error message images displayed in my app

Attachments

Add file or drop files here

Submit a request (Hantar Permintaan)