Frequently Asked Questions (FAQ)
Top 10 Frequently Asked Questions (FAQ)
- Once I have registered, can I change my personal details?
- What do I need to do if I forgot my 6-digit PIN or my account has been suspended ?
- What do I need to do if I forget / want to change my Security Questions?
- I am unable to login what should I do ?
- What do I do if I suspect there is a double deduction (both Touch ‘n Go card and Touch ‘n Go eWallet balances are deducted at the same toll)?
- What happens if my reload transaction is not reflected in my Touch ‘n Go eWallet account?
Touch 'n Go eWallet
Touch 'n Go Card
Toll
Parking
Promotions & Rewards
Money-back Guarantee
- If the unauthorized transaction occurred as a result of a third-party terminal or system error which I have known early on. Will I be covered?
- Will the user get a notification when the refund is unsuccessful?
- Is there any tax deduction on the refunded amount?
- If the unauthorised transaction included funds from cashback or other promotions, can a user still get a full refund?
- How do I verify my Touch ‘n Go eWallet account?
- The unauthorised transaction happened on 18 June 2019, I filed my claim on 25 June 2019, but I only verified my account on 1 July 2019. Will I be covered?