Frequently Asked Questions (FAQ)
ePENJANA
- What is the ePENJANA initiative?
- Who is eligible for ePENJANA?
- When does the programme start, how long is the programme for? How about the e-wallet incentives? Is there a deadline?
- Which e-wallets can I claim this initiative from?
- What are the steps I need to take?
- How do I claim for the RM50 ePENJANA through Touch ‘n Go eWallet?
Top 10 Frequently Asked Questions (FAQ)
- Once I have registered, can I change my personal details?
- What do I need to do if I forgot my 6-digit PIN or my account has been suspended ?
- What do I need to do if I forget / want to change my Security Questions?
- I am unable to login what should I do ?
- What do I do if I suspect there is a double deduction (both Touch ‘n Go card and Touch ‘n Go eWallet balances are deducted at the same toll)?
- What happens if my reload transaction is not reflected in my Touch ‘n Go eWallet account?
Touch 'n Go eWallet
Touch 'n Go Card
Toll
Parking
Promotions & Rewards
Money-back Guarantee
- What is the Money-back Guarantee Policy?
- What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
- What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
- Where does a user submit his or her claim for the unauthorised transaction?
- How are the refunds made?
- When will the user get back his or her refund?