Frequently Asked Questions (FAQ)
Most Frequently Asked Questions
- [Account Management] [Android] - I am unable to login what should I do?
- [Account Management] [Android] - Why I can't register to Touch 'n Go eWallet account?
- [ Security and Privacy] Changing Devices for TapSecure
- [Account Management] [iOS] I am unable to login what should I do?
- [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended?
- [Account Management] Can I change my mobile number?
Touch 'n Go eWallet
GOpinjam
Touch 'n Go eWallet Visa Card
Enhanced Touch ’n Go (TNG) Card
eBeliaRahmah
- What is the eBeliaRahmah initiative?
- Who is eligible for eBeliaRahmah?
- I am 20 years old but turning 21 years old in 2023, do I qualify for the programme?
- I will be enrolling as a full-time student at a local IPT by end of the year, do I qualify for the programme?
- I was a full-time student but graduated before the commencement of the programme, do I qualify for the eBeliaRahmah credit?
- When does the programme start, what is the duration of the programme? How about the eBeliaRahmah credit and the e-wallet incentives? Is there a deadline?
GO+
GOprotect
Road Tax
- Why renew with us?
- Can I renew multiple road tax application?
- How do I check my road tax price for my vehicle?
- How long will the road tax delivery take?
- Are there any hidden charges?
- What payment option(s) are available?
DuitNow
Toll
Parking
ASNB
- What are the Unit Trust funds offered by ASNB through Touch ‘n Go eWallet?
- What is the eligibility to invest in ASNB funds?
- Can I open ASNB account through Touch ‘n Go eWallet?
- What time can I perform fund subscriptions?
- What is the minimum initial investment for each ASNB fund?
- What are the fees & charges to invest in ASNB fund through Touch ‘n Go eWallet?
RFID for Petrol
Touch 'n Go Card
Touch ‘n Go Charm
Promotions & Rewards
Money-back Guarantee
- What is the Money-back Guarantee Policy?
- What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
- What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
- Where does a user submit his or her claim for the unauthorised transaction?
- How are the refunds made?
- When will the user get back his or her refund?
Security and Privacy
Donation
- Does Touch ‘n Go eWallet take any of the proceeds?
- How do I know if my donation was successful?
- Is my donation tax deductible?
- How do I obtain a receipt of my donation for tax deduction?
- Is there a minimum or maximum donation amount?
- I am a member of a charity or religious organisation and would like to include Touch ‘n Go eWallet as a payment method for donations. How do I apply?
Game Credits
SOS Top Up
- What is SOS Top Up About?
- Who is eligible to use the service?
- Are there any charges to use the service?
- When does the repayment period begin?
- Are the late payment fees applicable?
- Can I make another SOS Top Up if the previous one has not been repaid?
Remittance Inbound
Remittance Outbound
Money Packet Transfer
Cross Border Payment (Users)
- What does this mean to Touch ‘n Go eWallet user?
- Which country has enabled Touch ‘n Go eWallet Cross Border Payment service? And how do I know which merchants are available for cross border payment or accepts Touch ‘n Go eWallet?
- How do I make payments with the Touch ‘n Go eWallet overseas?
- Is this only open to Malaysian users who travel abroad? How about other nationalities who want to use Touch ‘n Go eWallet in other countries?
- What are the requirements a user must meet to use the service?
- Is there any transaction limit on cross-border transactions?
Cashback Packet (User)
- What is Cashback Packet?
- Who can receive Cashback Packet?
- How much can users receive from a Cashback Packet?
- How do I know if I have collected the Cashback Packet successfully?
- Is there a transaction record for claimed Cashback Packets?
- What happens if I don’t open the Cashback Packet immediately upon receiving it?