Frequently Asked Questions (FAQ)
Most Frequently Asked Questions
- [Chargeback] Credit or debit or prepaid card chargeback / dispute cases filed with other Financial Institutions
- [Security and Privacy] Changing Devices for TapSecure
- [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended?
- What is Transferable and Non-transferable in eWallet Balance?
- [Enhanced Touch ’n Go Card] Where can I purchase the enhanced Touch ’n Go (TNG) card?
- [GO+] How long does it take for the Cash Out to be paid to my Touch ‘n Go eWallet and bank account?
Touch 'n Go eWallet
Touch 'n Go eWallet Visa Card
Enhanced Touch ’n Go (TNG) Card
GO+
Insurance
GOrewards
DuitNow
Toll
Parking
ASNB
- What are the Unit Trust funds offered by ASNB through Touch ‘n Go eWallet?
- What is the eligibility to invest in ASNB funds?
- Can I open ASNB account through Touch ‘n Go eWallet?
- What time can I perform fund subscriptions?
- What is the minimum initial investment for each ASNB fund?
- What are the fees & charges to invest in ASNB fund through Touch ‘n Go eWallet?
e-Mas
- What is e-Mas?
- Who is eligible to invest in e-Mas?
- If I am a foreigner, can I invest in e-Mas?
- What are the benefits of investing in Gold?
- What is the minimum purchase and selling amount for each gold transaction?
- How do I check my current gold value if I sell my gold at the market rate?
RFID for Petrol
Touch 'n Go Card
Touch ‘n Go Charm
Promotions & Rewards
Money-back Guarantee
- What is the Money-back Guarantee Policy?
- What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
- What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
- Where does a user submit his or her claim for the unauthorised transaction?
- How are the refunds made?
- When will the user get back his or her refund?
Security and Privacy
Passkey
Zakat
- What is Zakat?
- What is the “Zakat” feature?
- Is Touch n Go Digital the right hand/ legal official zakat collector (amil)?
- What Zakat Institution is available on TNG (Touch n Go) eWallet?
- Why am I unable to see the “Zakat” feature?
- How do I make payment for Zakat?
[Android] Donation
- [Android] Does Touch ‘n Go eWallet take any of the proceeds?
- [Android] How do I know if my donation was successful?
- [Android] Is my donation tax deductible?
- [Android] How do I obtain a receipt of my donation for tax deduction?
- [Android] Is there a minimum or maximum donation amount?
- [Android] I am a member of a charity or religious organisation and would like to include Touch ‘n Go eWallet as a payment method for donations. How do I apply?
Road Tax
- Why renew with us?
- Can I renew my car / motorcycle insurance here too?
- Will I receive a physical road tax?
- How can I view my digital road tax via MyJPJ app?
- Can I renew multiple road tax application?
- How do I check my road tax price for my vehicle?
Campaign
SOS Top Up
- What is SOS Top Up About?
- Who is eligible to use the service?
- Are there any charges to use the service?
- When does the repayment period begin?
- Are the late payment fees applicable?
- Can I make another SOS Top Up if the previous one has not been repaid?
Game Credits
CashLoan
eShop
Apple Zone
- Where to look for Apple Zone in Touch n' Go eWallet?
- How to apply for refund of Apple Services payment (iCloud, App Store Apple Music, etc.)?
- How to cancel my Apple Services subscription-related payment?
- How to unlink Apple ID auto-debit payment?
- How to link Apple Services with Touch 'n Go eWallet as the payment method?
- What should I do if I failed to link Apple ID with Touch 'n Go eWallet as the payment method?
Vehicle Entry Permit (VEP)
- What should I do if previous vehicle owner have registered VEP for the said vehicle?
- How can I deregister my VEP RFID tag when I don’t own the vehicle any longer?
- What should I do if I have forgotten my email address or no longer using the email address?
- How long can my vehicle stay in Malaysia?
- What happens if i do not register for VEP?
- What to do if the VEP RFID tag is faulty?
A+ Rewards
- Where can I check the balance of TnGD Points?
- How to know which items can pay with TnGD Points?
- Why I cannot buy with points while my TnGD Points is sufficient?
- Can I partially pay with TnGD Points, and the rest with other payment method?
- I have submitted support ticket for A+ Rewards, how do i track it?
- I have an issue with A+ rewards voucher, what should I do?
A+ Voyager ( Macau Travel Package )
Remittance Outbound
Money Packet Transfer
Overseas QR Payment
- What is Overseas QR Payment?
- What are the benefits of paying with TNG eWallet abroad?
- What does the amount displayed in a foreign currency on my eWallet mean?
- Why do I see the option to switch countries from my eWallet home screen? What does that do?
- Does TNG eWallet charge a conversion fee for overseas transactions?
- What is overseas transaction conversion fee?
Cashback Packet (User)
- What is Cashback Packet?
- Who can receive Cashback Packet?
- How much can users receive from a Cashback Packet?
- How do I know if I have collected the Cashback Packet successfully?
- Is there a transaction record for claimed Cashback Packets?
- What happens if I don’t open the Cashback Packet immediately upon receiving it?