Frequently Asked Questions (FAQ)
Most Frequently Asked Questions
- [Account Management] Can I change my mobile number?
- [Duitnow QR] How do I pay with the TNG eWallet or other eWallets using DuitNow QR Code at Merchant’s outlets?
- [GO+] What is GO+?
- [TNG Card] I want to add my MyKad into the eWallet. Where can I locate the serial number of my MyKad?
- [Account Management] What do I need to do if I forgot my 6-digit PIN or my account has been suspended ?
- [Account Management] Can I cash out from my TNG eWallet account?
GO+
Touch 'n Go eWallet
Touch 'n Go Card
Toll
Parking
DuitNow
Game Credits
Promotions & Rewards
Money-back Guarantee
- What is the Money-back Guarantee Policy?
- What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
- What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
- Where does a user submit his or her claim for the unauthorised transaction?
- How are the refunds made?
- When will the user get back his or her refund?
Donation
- Does Touch ‘n Go eWallet takes any of the proceeds?
- How do I know if my donation was successful?
- Is my donation tax deductible?
- How do I obtain a receipt of my donation for tax deduction?
- Is there a minimum or maximum donation amount?
- I am a member of a charity or religious organisation and would like to include Touch ‘n Go eWallet as a payment method for donations. How do I apply?