Frequently Asked Questions (FAQ)
ePemula
- 1. What is the ePemula initiative?
- 2. Who is eligible for ePemula?
- 3. I am 20 years old but turning 21 years old in 2022, do I qualify for the programme?
- 4. I will be enrolling as a full-time student at a local IPT by end of the year, do I qualify for the programme?
- 5. I was a full-time student but has graduated before the programme starts, do I qualify for the programme?
- 6. When does the programme Start? / What is the duration of the programme?
Most Frequently Asked Questions
- [Account Management] Can I change my mobile number?
- [Account Management] [Android] I am unable to login what should I do?
- [Account Management] Why I can't register to Touch 'n Go eWallet account?
- [TNG Card] Where can I purchase a TNG card?
- [TNG RFID] How do I terminate my TNG RFID Tag?
- [TNG Card] I want to add my MyKad into the eWallet. Where can I locate the serial number of my MyKad?
Touch 'n Go eWallet
Enhanced Touch ’n Go (TNG) Card
Transferable & Non-Transferable
- What is Transferable and Non-transferable in eWallet Balance?
- What is the difference between Total Assets and eWallet Balance?
- Where can I view my Transferable eWallet Balance and Non-transferable eWallet Balance?
- What type of cash-in/reloads are classified as Transferable eWallet Balance?
- What type of cash-in/reloads are classified as Non-transferable eWallet Balance?
- What is the quota for credit card reloads that will be classified as a Transferable eWallet Balance?
GO+
GOpinjam
Touch 'n Go Card
Toll
RFID Fuelling
DuitNow
Money-back Guarantee
- What is the Money-back Guarantee Policy?
- What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
- What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
- Where does a user submit his or her claim for the unauthorised transaction?
- How are the refunds made?
- When will the user get back his or her refund?
Parking
Promotions & Rewards
Perlindungan Tenang Voucher Programme
SafeTrip
CarInsure
WalletSafe
Security and Privacy
Donation
- Does Touch ‘n Go eWallet takes any of the proceeds?
- How do I know if my donation was successful?
- Is my donation tax deductible?
- How do I obtain a receipt of my donation for tax deduction?
- Is there a minimum or maximum donation amount?
- I am a member of a charity or religious organisation and would like to include Touch ‘n Go eWallet as a payment method for donations. How do I apply?