Frequently Asked Questions (FAQ)
Most Frequently Asked Questions
- [Account Management] [iOS] - Why I can't register to Touch 'n Go eWallet account?
- [Account Management] [Android] - Why I can't register to Touch 'n Go eWallet account?
- [Account Management] [Android] - I am unable to login what should I do?
- [Account Management] [iOS] I am unable to login what should I do?
- [Account Management] Can I change my mobile number?
- [Enhanced Touch ’n Go Card] Where can I purchase the enhanced Touch ’n Go (TNG) card?
Touch 'n Go eWallet
Enhanced Touch ’n Go (TNG) Card
GO+
GOpinjam
Touch 'n Go Card
Toll
RFID for Petrol
DuitNow
Money-back Guarantee
- What is the Money-back Guarantee Policy?
- What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
- What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
- Where does a user submit his or her claim for the unauthorised transaction?
- How are the refunds made?
- When will the user get back his or her refund?
Parking
Perlindungan Tenang Voucher Programme
CarInsure
WalletSafe
SafeTrip
Promotions & Rewards
Security and Privacy
Donation
- Does Touch ‘n Go eWallet takes any of the proceeds?
- How do I know if my donation was successful?
- Is my donation tax deductible?
- How do I obtain a receipt of my donation for tax deduction?
- Is there a minimum or maximum donation amount?
- I am a member of a charity or religious organisation and would like to include Touch ‘n Go eWallet as a payment method for donations. How do I apply?