Frequently Asked Questions (FAQ)
Top 10 Frequently Asked Questions (FAQ)
- How do I claim for the e-Tunai Rakyat Programme with Touch ‘n Go eWallet?
- Can I reload my Touch 'n Go card via the Touch 'n Go eWallet?
- What do I need to do if I forgot my 6-digit PIN?
- What do I need to do if I forget / want to change my Security Questions?
- Are there any limitations for wallet usage?
- Once I have registered, can I change my personal details?
e-Tunai Rakyat
- How will the e-Tunai Rakyat be implemented through e-wallet applications?
- What is the e-Tunai Rakyat value which will be given?
- What is an e-Wallet?
- Which e-wallet applications will be accepted for the program?
- How can any individual download Touch 'n Go eWallet application?
- Who is eligible for this program?
Touch 'n Go eWallet
Touch 'n Go Card
Toll
Parking
- What is the ‘Parking’ feature?
- At which locations can I use the ‘Parking’ feature?
- What are the council specific rules that I should be aware of?
- Why am I unable to view certain areas and sites?
- How do I book a parking site?
- Why do I need to provide my vehicle number?
Promotions & Rewards
Money-back Guarantee
- If the unauthorized transaction occurred as a result of a third-party terminal or system error which I have known early on. Will I be covered?
- Will the user get a notification when the refund is unsuccessful?
- Is there any tax deduction on the refunded amount?
- If the unauthorised transaction included funds from cashback or other promotions, can a user still get a full refund?
- How do I verify my Touch ‘n Go eWallet account?
- The unauthorised transaction happened on 18 June 2019, I filed my claim on 25 June 2019, but I only verified my account on 1 July 2019. Will I be covered?