Frequently Asked Questions (FAQ)
Most Frequently Asked Questions
- Once I have registered, can I change my personal details?
- What do I need to do if I forgot my 6-digit PIN or my account has been suspended ?
- What do I need to do if I forget / want to change my Security Questions?
- [Android] I am unable to login what should I do?
- [iOS] I am unable to login what should I do?
- What do I do if I suspect there is a double deduction (both Touch ‘n Go card and Touch ‘n Go eWallet balances are deducted at the same toll)?
Touch 'n Go eWallet
Touch 'n Go Card
Toll
Parking
DuitNow
Game Credits
Promotions & Rewards
Money-back Guarantee
- What is the Money-back Guarantee Policy?
- What are the requirements for a user to be eligible to be covered under the Money-back Guarantee Policy?
- What are the scenarios in which a user will not be covered under the Money-back Guarantee Policy?
- Where does a user submit his or her claim for the unauthorised transaction?
- How are the refunds made?
- When will the user get back his or her refund?