Why can’t I get my Insurance Policy? 22 June 2021 02:01 Updated It could be one of the following reasons: Your car is rejected by JPJ. The Insurer and/or JPJ services are in maintenance. Related articles Why can’t I get my Insurance quotation? What will my personal data be used for? What platforms can I purchase Car Insurance from TNG eWallet? How do I receive my policy documents after I renew my car insurance? Are there any hidden charges?