Why can’t I get my insurance policy/takaful certificate? 30 September 2021 01:17 Updated It could be one of the following reasons: Your car is rejected by JPJ. The Insurer/Takaful Operator and/or JPJ services are in maintenance. Related articles How do I receive my policy/certificate documents after I renew my car insurance/takaful? Why can’t I get my quotation? What platforms can I purchase Car Insurance/Takaful from Touch 'n Go eWallet? What will my personal data be used for? Are there any hidden charges?