Please ensure your mobile device meet the following requirement for Touch 'n Go eWallet app
- Mobile Operating system Android version 5.0 above
- Device is not jailbroken or rooted
- Latest App version
If your device meet the above requirement, there could be few possible reasons that you can't register an account :
1) Mobile number or ID number already registered to another eWallet account
- If you just changed mobile number, there is possibility that the number is recycled from previous eWallet owner.
- Other eWallet owner might have wrongly entered ID number during registration
Please contact us for further assistance here
2) You have previously registered an account with the mobile number or ID number
- If you can't recall your PIN number, please perform Forgot PIN and OTP will be send to your mobile number
- If you have change mobile number and can't login to eWallet
For ekyc account :
Get your account back via Face Verification.
[Notes : Face verification is being upgraded for iOS users, this feature will be temporarily disabled. Kindly use your PIN as alternate authentication. Thank you for your patience.]
Watch this short video to see how it works or click here for more information on Account Recovery.
For non ekyc account :
Please contact us for further assistance here
3) Country not listed
- We're sorry if your country not is not listed. Rest assured that we're working to include user from your country into our eWallet
4) You are using mobile number other than +60 (MY) dan +65 (SG)
- Touch 'n Go eWallet can only be use with Malaysian and Singapore mobile number
Below are related articles that might be useful for you :
How many accounts can I register?
Once I have registered, can I change my personal details?
If I am a foreigner, can I register for a Touch 'n Go eWallet account?