Check if you have sufficient Touch ’n Go eWallet balance before you reload and make sure that you follow the instruction prompts closely as displayed in the Touch ’n Go eWallet. Minimum app version of 1.7.72 is required to perform reload to enhanced TNG card via Touch ’n Go eWallet. Please also verify if you are using a device model with the minimum operating system that supports NFC.
If the error persists after all your verification, you can contact Touch ‘n Go customer support team via:
Operation hour is between 7.00 am to 10.00 pm Monday - Sunday